PC
Padma Cxe lửa #1005 Ghế hạng 1, Sri Lanka Railways, 21 thg 3, 2020
I opted to pay extra and have the tickets delivered to the first of the guest houses I stayed in. First you have to pay and wait for 12go to confirm they were able to get the tickets. It does leave you with a period of uncertainty and 12go could've been more proactive with their communication. I had to drop them an enquiry a couple of times for greater clarity on process and they did respond timely. Again they confirmed the tickets but didn't tell me when they would be delivered. Once more I contacted their customer service and was told they deliver the ticket five days before my arrival into Srilanka. After which there was no issues and they delivered on time as committed. Thus their service was good but required my repeated contact with their customer service to get to know what's going on for my own peace of mind. They also could have clarified the pdf was good enough and didn't need to be exchanged at the train station. I looked up on the web and found relevant information on this myself. All in all it would be great if they can have a clearly worded FAQ at the outset
DS
David Sxe lửa #1005 Ghế hạng 1, Sri Lanka Railways, 5 thg 3, 2020
Process of buying tickets was brilliant. I ordered them to be delivered to my hotel in Nanu Oya where we arrived the night before. I was nervous until we arrived - but no need the tickets were there. Train was excellent. Our seats were available and comfortable. Train arrived a few minutes late but we were kept informed at Nanu Oya. Would definitely use 12goasia again
JE
José Exe lửa #1005 Ghế hạng 1, Sri Lanka Railways, 4 thg 3, 2020
Easy travel :)
RE
Rehan Exe lửa #Viceroy II #1007 VIP có điều hòa, ViceRoy II by 12Go, 18 thg 2, 2020
Luxurious cabin and great service but the train was delayed by an hour so we missed a lot of the scenery due to the darkness.
TM
Tom Mxe lửa #Viceroy II #1007 VIP có điều hòa, ViceRoy II by 12Go, 13 thg 2, 2020
We had a great time on our Vicroy Train Trip . We loved every minute