KJ
Kazuhiro Jxe lửa #SP3 Giường nằm Hạng Nhất, Sapaly Express, 13 thg 10, 2020
Train is beautiful and good experience. Easy to sleep and not tried in 7hr riding time.
I feel ticket counter is little difficult to find, but it's not serious.
DF
Damon Fxe lửa #SP1 Giường nằm Hạng Nhất, Pumpkin Express, 3 thg 9, 2020
The price for what is provided is pretty high, so the value for this train trip is very low. The ticket guy for Pumpkin Express was easy to find and even at the station earlier than expected. He was also very helpful in getting me the drinks and snacks for my cabin and providing clear guidance on when and where to wait and board. Overall, it was an okay experience, but I couldn't sleep at all on the train despite having the entire VIP cabin to myself and there were only a few snacks and a couple drinks provided.
I was impressed with the fact that I could actually charge my phone and they had a few different working lights in the room. The trains are very old, but they were cleaner than I expected. However, I also traveled only one month after the pandemic lockdown was lifted in Vietnam, so there were very few tourists traveling in general; that's probably why things were in decent condition (even the bathroom was pretty clean for a train). I was disappointed that there was no onboard wifi; luckily I had my own SIM with mobile data plan which worked on some parts of the trip.
I took a private, 8-pax bus back from Sapa to Hanoi instead of the train, for which I paid only $25. It was much more comfortable, scenic, and quicker than the train. I likely would not take the train ever again unless the conditions were MUCH better (i.e., they need a complete overhaul).
CP
Cecile Pxe lửa #SP3 Nằm VIP 4x, Laman Express, 23 thg 3, 2020
It was nice. I was actually warn on the first level. People downstairs were a bit cold.
But quite comfortable. Nicely organised and clean.
Just don't follow people straight out of the train... They didn't leave us a chance, and we didn't do what we wanted to.
Also prices were as usual.... Pricier.
Don't get the coffee outside as well, its 3 times the price.
MT
Marino Txe lửa #SP3 Nằm VIP 4x, Laman Express, 21 thg 3, 2020
too much cold with the air conditioning
too much noise! impossible to sleep on this train!
JH
Joshua HXe buýt VIP 20 chỗ, Sapa Express, 19 thg 3, 2020
I can’t tell anything because we didn’t go because everything was closed in Sapa because of Corona . We payed for a trip and had nothing.
JS
Joachim SXe buýt VIP 27 chỗ, Sapa Dragon Express, 14 thg 3, 2020
Well, the driver was on eine in the morning. He offers a small snack after collecting all 5 passengers. On the ride we had 2 short tests for bathroom, etc.
IL
Ines Lxe lửa #SP1 Nằm VIP 4x, Pumpkin Express, 13 thg 3, 2020
Very dirty, cockroaches in cabin. Bathroom filthy. Staff not very friendly. Beds hard and air conditioning doesn't work properly. Room was very hot, no air. Left half an hour late.
PV
Percy VXe buýt Ghế nằm, Grouptour, 12 thg 3, 2020
Arrived two hours later, traveled with multiple buses, unclear communication.
HS
Heidi Sxe lửa Giường nằm Hạng Nhất, Laman Express, 12 thg 3, 2020
Wonderful check-in with welcome drink and very friendly staff, spacious room for a train with fairly comfortable beds that looked and smelled clean. Nice amenities (2 beers, 2 water, 2 sodas, 2 bananas and 2 danish). Really nothing to complain about!
JH
Josh Hxe lửa #SP1 Nằm VIP 4x, Orient Express, 12 thg 3, 2020
Train was easy to access and on time. Snacks and water were left for us in our 4 person cabin. There were no interruptions we were able to get in and go to sleep. Woke up in Sapa!
SM
Sara Mxe lửa #SP1 Nằm VIP 4x, Orient Express, 10 thg 3, 2020
Our train was cancelled and we were moved to a later train but this was not communicated to us in advance. Otherwise the cabin itself was clean, the beds firm but completely fine to sleep for 6-7 hours on the way to Sapa.
JK
John KXe buýt VIP 20 chỗ, Grouptour, 29 thg 2, 2020
Best bus ever. Great driver too!
IK
Ignas KXe buýt VIP 27 chỗ, Sapa Dragon Express, 28 thg 2, 2020
Fast, reliable and friendly staff
BF
Brandon Fxe lửa Nằm VIP 4x, Laman Express, 25 thg 2, 2020
Mostly good. Our cabin had some garbage in when we arrived.
Slamming doors next to our room woke us up a couple times.
KR
Kelly RXe buýt Giường nằm, Sapa Dragon Express, 24 thg 2, 2020
The bus journey was good and reliable, seemed to be quicker than I thought it would be. Is wasnt as uncomfortable as others made out, just cold, but they do give you a blanket. I managed to sleep in patches along the way.
The only reason I reduced the stars is that I arranged for pick up at the hostel, which I thought meant the bus would actually pick us up, but it meant some guy comes to collect you and walks you to a different meeting point, where you get on a bus for a short ride out to the main bus.
There is a toilet on the bus, but when we got on it was full, so nobody could use it.
RG
Rainier GXe buýt Ghế nằm, Grouptour, 18 thg 2, 2020
First off, we had no problem with the booking platform. This worked smoothly. Secondly, this is the cheapest way to travel in Vietnam is by the long haul sleeper buses. We booked through Grouptour on the platform but it was a Sao Viet office/bus we brought to when arriving at Grouptour; which was a bit confusing for us at first. We wished the booking platform noted this information as it is misleading.
About the trip: While this trip was not great, it was what we needed to get to one place to another. We were transferred in 4 different buses which was a bit frustrating. The bus makes A LOT of stops along the way and picks up people on the route. The time length of trip noted is not accurate, therefore I would not recommend using this bus service if you have restricted time or made plans. The bus did not have a bathroom on it and the bus driver/assistant didn't really speak English which wasn't a huge issue, but still some language barrier when asking about the next stops. We didn't have an issue with overcrowding as others have noted. If you want an inexpensive way to travel, this is it but know what you are getting into.
MR
Michele Rxe lửa #SP1 Nằm VIP 4x, Orient Express, 16 thg 2, 2020
"Luxury" is another thing but we sleeped well.
ST
Shannon Txe lửa #SP1 Giường nằm Hạng Nhất, Vietnam Railways, 15 thg 2, 2020
Comfortable
KS
Karolina SXe buýt Ghế nằm, Grouptour, 12 thg 2, 2020
Super zážitek i jizda
SB
Sangeetha BXe buýt VIP 20 chỗ, Sapa Express, 11 thg 2, 2020
Excellent trip. The staff member on our bus was very regimented and the bus itself is very comfortable with reclining seats and plenty of leg room. Wish all long haul busses were like this!
NW
Niklas WXe buýt Giường nằm, Sapa Dragon Express, 11 thg 2, 2020
It has ok
GP
Gautier PXe buýt Hạng VIP, Sapa Express, 5 thg 2, 2020
Very comfortable seats and smooth driving. The bus arrived earlier than expected in Sapa while making 2 stops on the road.
DM
Damien MXe buýt VIP 27 chỗ, Sapa Dragon Express, 3 thg 2, 2020
Comfortable and quick trip to Sapa, two stops along the way too.
HM
Heather MXe buýt VIP 20 chỗ, Sapa Express, 3 thg 2, 2020
Comfy bus for a 5 1/2 hour bus ride. We took the 7:00 am so we could see the countryside along the way, nice scenery. The bus host, Aurora was helpful and very friendly. Take your TP and hand sanitizer, the first bathroom stop didn't provide toilet paper, or soap to wash hands, even though they charge you to use the facilities....
AF
Andreas Fxe lửa Nằm VIP 4x, Laman Express, 1 thg 2, 2020
Maybe a bit cold but pretty comfortable. One important thing though, if you need to charge, there are sockets next to the lower beds. In my way to sapa I slept in upper bed and didn’t notice.
F
Florencia Xe buýt Giường nằm, Sapa Dragon Express, 21 thg 1, 2020
Disfrute del viaje
PP
Phakawan Pxe lửa Nằm VIP 4x, Laman Express, 20 thg 1, 2020
Good support all trip in train thank you
MH
Michael HXe buýt VIP 27 chỗ, Sapa Dragon Express, 16 thg 1, 2020
Only drops at the outskirts of town, a taxi ride or hike to the centre and most of the hotels.
MJ
Moira Jxe lửa Nằm VIP 4x, Laman Express, 15 thg 1, 2020
I thoroughly recommend Laman Express. The train we originally booked was full & we got bumped onto a later train with this superior provider. We appreciated the welcome drink & being guided into the correct compartment, it made us feel 'special'. The beds were comfortable (they looked small but were actually perfectly adequate) & Laman provided a little pastry & banana for breakfast. Teabag & coffee sachet per person too, with a kettle available in the 'wash' area for everyone's use. Toilet & wash area very clean. We slept well, rocked to sleep by the train. All in all a pleasant experience, thank you!